User Support

There are several EnergyPlus support services for e-mail, web, and phone support. In addition, several organizations provide general and private/tailored training workshops.

EnergyPlus Helpdesk

The EnergyPlus Helpdesk has a knowledge base, trouble-shooting wizards, and entry forms for submitting help requests and bug reports. Help is email based. You may also submit new issues, files, and reply to tickets via e-mail at [email protected]. This address has been linked to the helpdesk since early May 2008.

Unmet Hours Website

Unmet Hours is a community-based support website similar to the popular StackExchange Q&A websites. Users can ask and answer questions and “vote” questions and answers up or down. Users can also subscribe to interesting topics and receive email notifications when new questions about the topic are asked—members of the EnergyPlus team subscribe to the tag ‘energyplus’.

EnergyPlus Support Group on Yahoo!

The EnergyPlus Support Yahoo! Group is an email-based user-to-user support group that is also monitored by the development team. The Group website also includes additional files and weather data not published on the EnergyPlus website. After joining the group, you can send messages to: [email protected].

Real-Time Email and Phone Support

These organizations provide more individual email and/or phone support.

EnergyPlus Training

Several organizations provide public and/or private EnergyPlus trainings and workshops.

EnergyPlus University Course Teaching Material

The following curriculum outline and accompanying PowerPoint slides are intended to aid professors in teaching a course on EnergyPlus. The course is designed for upper-level undergraduate as well as graduate students. The primary audience is students of mechanical or architectural engineering with a background in heat transfer and thermodynamics. Instructors in affiliated fields such as civil engineering, architecture, etc., may need to supplement some of the lecture material with more basic information on heat transfer, thermodynamics, engineering analysis, etc.